|QUESTIONS||VALUE-ADDED RESOURCES||HOW TO ACCESS|
|Plan benefits or claim question?||On-Site Customer Service|
The Florida Blue on-site Customer Service Representative is available to assist members with benefit issues including plan design questions and claim inquiries.
Located on the 5th floor
DCPS Admin. Bldg.
|Why pay more?||Know Before You Go |
Use our online Medical Cost Comparison Tool to shop around for healthcare services. You can save money and still get the quality care you deserve.
|Go to www.floridablue.com and log into your Member Account|
- select Tools
- select Medical Care Comparison
|Questions about your treatment options?||Care Consultants |
Our team of Care Consultants is standing by to answer questions about your benefits, treatment choices and cost saving options.
|Toll Free at 1-888-476-2227|
Monday - Friday:
8 a.m. to 6 p.m.
|Want help face-to-face?||Florida Blue Center |
Visit or call the Florida Blue Center Retail Store nearest you with two Jacksonville locations, providing great customer service, in person.
No appointment needed.
|River City Marketplace|
13141 City Station Drive #106
St. Johns Town Center
4855 Town Center Parkway
Open 10 a.m. – 7 p.m. (Monday – Saturday)
Toll Free at 1-877-352-5830
|ER or doctor’s office?||Health Dialog 24-hour Nurse Line |
Questions about health can come up at any time, including times when doctors’ offices are closed. Our 24-hour nurse line can help you make informed healthcare choices.
|Toll Free at 1-877-789-2583|
|Need help with a claim or have other questions?||Customer Service |
Ask your customer service representative how to:
|Toll Free at 1-800-664-5295|
Monday – Friday:
8 a.m. – 6 p.m.
|Prefer online help?||Register your online Member Account to: ||Go to www.floridablue.com and register. All you need to register is a valid email address, your SSN and your Member Number (located on your Florida Blue Member ID card).|
|All enrollment and eligibility questions should be directed to DCPS Employee Benefits Department at 1-904-390-2351.|
2021 | MedicalWellness Resources Quick Reference
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