2021 | Medical
Wellness Resources Quick Reference

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QUESTIONS VALUE-ADDED RESOURCES HOW TO ACCESS
Plan benefits or claim question? On-Site Customer Service
The Florida Blue on-site Customer Service Representative is available to assist members with benefit issues including plan design questions and claim inquiries.
Resa Askew
Located on the 5th floor
DCPS Admin. Bldg.
1-904-390-2323
resa.askew@bcbsfl.com
Why pay more? Know Before You Go
Use our online Medical Cost Comparison Tool to shop around for healthcare services. You can save money and still get the quality care you deserve.
Go to www.floridablue.com and log into your Member Account
- select Tools
- select Medical Care Comparison
Questions about your treatment options? Care Consultants
Our team of Care Consultants is standing by to answer questions about your benefits, treatment choices and cost saving options.
Toll Free at 1-888-476-2227
Monday - Friday:
8 a.m. to 6 p.m.
Want help face-to-face? Florida Blue Center
Visit or call the Florida Blue Center Retail Store nearest you with two Jacksonville locations, providing great customer service, in person.
No appointment needed.
River City Marketplace
13141 City Station Drive #106
St. Johns Town Center
4855 Town Center Parkway
Open 10 a.m. – 7 p.m. (Monday – Saturday)
Toll Free at 1-877-352-5830
ER or doctor’s office? Health Dialog 24-hour Nurse Line
Questions about health can come up at any time, including times when doctors’ offices are closed. Our 24-hour nurse line can help you make informed healthcare choices.
Toll Free at 1-877-789-2583
Need help with a claim or have other questions? Customer Service
Ask your customer service representative how to:
  • Find out what’s covered and how much you’ll pay.
  • Shop for the best value on upcoming medical procedures.
  • Maximize your health plan benefits to save money.
  • Access online tools and resources to help you better manage your health.
  • Receive support for a health condition (like diabetes or asthma).
    Toll Free at 1-800-664-5295
    Monday – Friday:
    8 a.m. – 6 p.m.
    Prefer online help? Register your online Member Account to:
    • Review your plan benefits
    • See your deductible
    • Find a participating doctor or hospital
    • View claim activity, status and history
    • Understand your up-front medical costs
    • Find tools to improve your health
    • Access our exclusive discount program
    Go to www.floridablue.com and register. All you need to register is a valid email address, your SSN and your Member Number (located on your Florida Blue Member ID card).
    All enrollment and eligibility questions should be directed to DCPS Employee Benefits Department at 1-904-­390-­2351.