| QUESTIONS | VALUE-ADDED RESOURCES | HOW TO ACCESS |
|---|---|---|
| Benefits or claims? | On-Site Customer Service The Florida Blue on-site Customer Service Representative is available to assist members with benefit issues including plan design questions and claim inquiries. | Located on the 5th floor DCPS Admin. Bldg. 1-904-390-2323 |
| Why pay more? | Know Before You Go Use our online Medical Cost Comparison Tool to shop around for healthcare services. You can save money and still get the quality care you deserve. | Go to www.floridablue.com and log into your Member Account - select 'My Plan' - select 'Compare Medical Costs' |
| Treatment options. | Care Consultants Our team of Care Consultants is standing by to answer questions about your benefits, treatment choices and cost saving options. | Toll Free at 1-888-476-2227 * Mon – Fri: 8 a.m. to 6 p.m. |
| Want help face-to-face? | Florida Blue Center Visit or call the Florida Blue Center Retail Store nearest you with six Jacksonville locations, providing great customer service, in person. No appointment needed. | Florida Blue Jacksonville 4855 Town Center Parkway Jacksonville, FL 32246 Florida Blue N. Jacksonville 13249 City Square Dr Ste 103 Jacksonville, FL 32218 Florida Blue Jacksonville Winston YMCA 221 Riverside Ave, Jacksonville, FL 32202 Florida Blue Sanitas Jacksonville (Senior Health 50+) 9400 Atlantic Blvd. Suite 11 Jacksonville, FL 32225 (Regency Park Shopping Center) Florida Blue Sanitas Jacksonville (Windy Hill) 11160 Beach Blvd. Suite 128 Jacksonville, FL 32246 Florida Blue Sanitas Jacksonville (Duclay) 1605 Kingsley Ave Orange Park, FL 32073 Toll Free at 1-877-352-5830 * Mon – Fri: 8 a.m. – 6 p.m. * Saturday: 9 a.m. – 4 p.m. |
| ER or doctor’s office? | Health Dialog 24-hour Nurse Line Questions about health can come up at any time, including times when doctors’ offices are closed. Our 24-hour nurse line can help you make informed healthcare choices. | Toll Free at 1-877-789-2583 |
| Claims and other questions. | Customer Service Ask your customer service representative how to:
| Toll Free at 1-800-664-5295 * Mon – Fri: 8 a.m. – 6 p.m. |
| Prefer online help? | Register your online Member Account to:
| Go to www.floridablue.com and register. All you need to register is a valid email address, your current ZIP code and your Member Number (located on your Florida Blue Member ID card). |
| All enrollment and eligibility questions should be directed to DCPS Employee Benefits Department at 904-390-2351. |
