| QUESTIONS | VALUE-ADDED RESOURCES | HOW TO ACCESS |
|---|---|---|
| Plan benefits or claim question? | On-Site Customer Service The Florida Blue on-site Customer Service Representative is available to assist members with benefit issues including plan design questions and claim inquiries. | Jennie Cruz Located on the 5th floor DCPS Admin. Bldg. 1-904-390-2323 Jennie.Cruz@bcbsfl.com |
| Why pay more? | Know Before You Go Use our online Medical Cost Comparison Tool to shop around for healthcare services. You can save money and still get the quality care you deserve. | Go to www.floridablue.com and log into your Member Account - select Tools - select Medical Care Comparison |
| Questions about your treatment options? | Care Consultants Our team of Care Consultants is standing by to answer questions about your benefits, treatment choices and cost saving options. | Toll Free at 1-888-476-2227 * Mon – Thurs: 8 a.m. to 6 p.m. * Friday: 9 a.m. to 6 p.m. |
| Want help face-to-face? | Florida Blue Center Visit or call the Florida Blue Center Retail Store nearest you with two Jacksonville locations, providing great customer service, in person. No appointment needed. | River City Marketplace 13141 City Station Drive #106 St. Johns Town Center 4855 Town Center Parkway * Mon – Fri: 9 a.m. – 7 p.m. * Saturday: 9 a.m. - 4 p.m. Toll Free at 1-877-352-5830 |
| ER or doctor’s office? | Health Dialog 24-hour Nurse Line Questions about health can come up at any time, including times when doctors’ offices are closed. Our 24-hour nurse line can help you make informed healthcare choices. | Toll Free at 1-877-789-2583 |
| Need help with a claim or have other questions? | Customer Service Ask your customer service representative how to:
| Toll Free at 1-800-664-5295 * Mon – Fri: 8 a.m. – 6 p.m. |
| Prefer online help? | Register your online Member Account to:
| Go to www.floridablue.com and register. All you need to register is a valid email address, your current ZIP code and your Member Number (located on your Florida Blue Member ID card). |
| All enrollment and eligibility questions should be directed to DCPS Employee Benefits Department at 1-904-390-2351. |
